--- title: About protagx description: Empower your small business with tailored CRM solutions from protagx. Discover the secrets to building meaningful customer relationships and streamlining processes for growth. image: https://www.protagx.com/hubfs/protagx-logo-cube.png --- [Skip to content](https://www.protagx.com/en/about-protagx#main-content) - [English](https://www.protagx.com/en/about-protagx) - [Deutsch](https://www.protagx.com/de/ueber-uns) English This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. [![protagx-logo (1024 × 300 px)](https://www.protagx.com/hubfs/logos/protagx-logo%20(1024%20%C3%97%20300%20px).svg "protagx-logo (1024 × 300 px)")](https://protagx.com?hsLang=en) - Product - [protagx for Hubspot, Salesforce & Co](https://www.protagx.com/en/crm) - [protagx New Customer Engine](https://www.protagx.com/en/your-new-business-engine) - [protagx Digital Ads Power](https://www.protagx.com/en/crm-service-ad-conversion-machine) - [protagx Day One Setup](https://www.protagx.com/en/crm-setup-services) - Why protagx? - [Demystifying the Data Forest](https://www.protagx.com/en/ddd/revolutionizing-healthcare-through-data-mesh-framework) - [Embracing Modernization in Clinical Trials](https://www.protagx.com/en/ddd/embracing-modernization-in-clinical-trials) - [DDD Blog](https://www.protagx.com/en/ddd) - [Data Diver's Dialogs](https://www.protagx.com/en/ddd) - Company - [About](https://www.protagx.com/en/about-protagx) - [Support](https://www.protagx.com/en/support) - [My tickets](https://portal.protagx.com/my-tickets) - Ressources - [Client Projects](https://www.protagx.com/en/references) - Ebooks (demnächst) - [Contact](https://www.protagx.com/en/contact) - [Support](https://www.protagx.com/en/support?hsLang=en) - [Book a Meeting](https://www.protagx.com/en/consultation?hsLang=en) - Search # The 7 Secrets (About Us) At protagx CRM Services, we believe in giving small businesses the superpowers they need to conquer the market with our bespoke, flexible CRM solutions that actually work. Our mission? Simple: to help you forge legendary customer relationships, streamline your operations like a well-oiled machine, and grow your empire—even if your budget is tighter than a drum. **To pull this off, we mix a cocktail of traditional Japanese principles with our own secret sauce. These guiding stars help us ensure our clients squeeze every last drop of goodness from their CRM systems:**   ![69](https://www.protagx.com/hs-fs/hubfs/69.jpg?width=2000&name=69.jpg) IKIGAI ### Finding Purpose. Ikigai, meaning "reason for being," is about discovering what truly drives your business. We help you align your CRM system with your core mission, whether it is improving customer relationships or driving sales growth. This ensures every CRM activity has purpose and meaning, keeping you focused on what matters most. *Partner with protagx and experience the future of healthcare today. Together, we can transform the way healthcare is delivered, making precision medicine the standard in patient care.* ![Hand holding a continuous improvement cycle: make problems visible, find the root cause, test and implement solutions](https://www.protagx.com/hs-fs/hubfs/Canva%20images/protagx%20-%20Blog%20Illustration%202-1.jpg?width=1080&height=1080&name=protagx%20-%20Blog%20Illustration%202-1.jpg) KAIZEN ### Continuous Improvement. Kaizen focuses on small, consistent improvements that lead to big results. We believe in making gradual, data-driven enhancements to your CRM system, allowing your business to evolve and grow with time. By setting realistic goals and measuring progress, we ensure long-term success. ![Pomodoro kitchen timer on a desk in front of a person typing on a laptop](https://www.protagx.com/hs-fs/hubfs/Canva%20images/protagx%20-%20Blog%20Illustration%203-1.jpg?width=1080&height=1080&name=protagx%20-%20Blog%20Illustration%203-1.jpg) Pomodoro ### Pomodoro Technique. Time is one of the most valuable resources for small businesses. The Pomodoro Technique, which involves working in focused 25-minute intervals, is a great way to stay productive without burnout. Our CRM solutions are designed for efficiency, helping you complete tasks in manageable chunks so you can make the most of your time. ![68](https://www.protagx.com/hs-fs/hubfs/68.jpg?width=2000&name=68.jpg) HARA HACHI BU ### Simplicity Over Overwhelm. In Japanese culture, Hara Hachi Bu teaches us to stop eating when we are 80% full. In the CRM world, this means using only the features you need, rather than overwhelming yourself with unnecessary tools. We simplify your CRM system to meet your specific needs, ensuring that you focus on what really drives results without getting bogged down by complexity. ![Concentric circles raked into white sand](https://www.protagx.com/hs-fs/hubfs/Canva%20images/protagx%20-%20Blog%20Illustration%205-1.jpg?width=1080&height=1080&name=protagx%20-%20Blog%20Illustration%205-1.jpg) SHOSHIN ### Approach with a Beginner’s Mindset. Shoshin, or "beginner's mind," reminds us to stay curious and open to learning, no matter how much experience we have. CRM systems are constantly evolving, and we help you embrace new features and workflows with a fresh perspective, ensuring you are always adapting and improving. ![Tea bowl repaired with gold seams in the kintsugi technique](https://www.protagx.com/hs-fs/hubfs/Canva%20images/protagx%20-%20Blog%20Illustration%206-1.jpg?width=1080&height=1080&name=protagx%20-%20Blog%20Illustration%206-1.jpg) WABISABI ### Embrace Imperfection. Perfection can be paralyzing. Wabisabi, the art of finding beauty in imperfection, teaches us that progress is more important than waiting for the perfect solution. We help you implement your CRM system in phases, allowing for real-world feedback and iterative improvements. This way, you will always be moving forward without getting stuck in the pursuit of perfection. ### YUIMARU At protagx, we embrace the value of Yuimaru, the spirit of cooperation, as a guiding principle in everything we do. Rooted in the belief that unity, appreciation of people, and meaningful relationships are essential to success, Yuimaru shapes our approach to teamwork, client partnerships, and community engagement. We recognize that true transformation happens when individuals come together, contributing their unique strengths for a collective purpose. This spirit of collaboration not only fosters a supportive and inclusive environment within our team but also strengthens the bonds we build with our clients, enabling us to create impactful solutions that resonate across industries. At Protagx, Yuimaru is more than a value—it is the foundation of how we work and grow together. [Book an appointment](https://www.protagx.com/en/book-a-session-now?hsLang=en) ## Meet our amazing team ![Portrait of Christian Schappeit](https://www.protagx.com/hs-fs/hubfs/cschappeit-portrait-2023-1.jpeg?height=2000&name=cschappeit-portrait-2023-1.jpeg) ### Christian Schappeit **CEO / Chief Scientist** Chris, with his background in Chemistry and years of experience in Pharma and the analytical field, directs our scientific research and ensures the accuracy and dependability of our data-driven algorithms. ![Portrait photo of a team member](https://www.protagx.com/hs-fs/hubfs/Canva%20images/Canva%20Design%20DAFjkXmc2tk-2.png?width=397&height=560&name=Canva%20Design%20DAFjkXmc2tk-2.png) ### Marian Kulisch **CTO / Lead Architect** Marian contributes a wealth of technical knowledge and experience to our team as a long-time software developer in the pharmaceutical and biotech industries. He spearheads the development of our advanced software solutions, incorporating the latest technologies to ensure optimal performance and security. ![pia - portrait ](https://www.protagx.com/hs-fs/hubfs/Canva%20images/pia%20-%20portrait%20.png?width=397&height=560&name=pia%20-%20portrait%20.png) ### Pia Schappeit **CFO / Business Developer** A seasoned professional with an extensive foundation in economics, oversees protagx's financial operations. Her knowledge of e-commerce and strategic planning propels the expansion of our business.. ### Why Choose Protagx? Whether you are a small business just starting out or looking to improve your current processes, Protagx CRM Services is here to help you discover your purpose, continuously improve, and embrace the unique strengths that make your business successful. Let’s work together to build a CRM strategy that fuels your success—one step at a time. [Take a Step Now!](https://www.protagx.com/en/book-a-consultation?hsLang=en) ![protagx - platform logos 1](https://www.protagx.com/hubfs/Canva%20images/protagx%20-%20platform%20logos%201.jpg) ![protagx - platform logos 2](https://www.protagx.com/hubfs/Canva%20images/protagx%20-%20platform%20logos%202.jpg) ![protagx - platform logos 3](https://www.protagx.com/hubfs/Canva%20images/protagx%20-%20platform%20logos%203.jpg) ![protagx - platform logos 4](https://www.protagx.com/hubfs/Canva%20images/protagx%20-%20platform%20logos%204.jpg) ![protagx - platform logos 5](https://www.protagx.com/hubfs/Canva%20images/protagx%20-%20platform%20logos%205.jpg) ![protagx - platform logos 6](https://www.protagx.com/hubfs/Canva%20images/protagx%20-%20platform%20logos%206.jpg) ![protagx - platform logos 7](https://www.protagx.com/hubfs/Canva%20images/protagx%20-%20platform%20logos%207.jpg) ![protagx - platform logos 8](https://www.protagx.com/hubfs/Canva%20images/protagx%20-%20platform%20logos%208.jpg) ![protagx - platform logos 9](https://www.protagx.com/hubfs/Canva%20images/protagx%20-%20platform%20logos%209.jpg) ![protagx - platform logos 10](https://www.protagx.com/hubfs/Canva%20images/protagx%20-%20platform%20logos%2010.jpg) [![protagx-logo (1024 × 300 px)](https://www.protagx.com/hubfs/logos/protagx-logo%20(1024%20%C3%97%20300%20px).svg "protagx-logo (1024 × 300 px)")](https://protagx.com?hsLang=en) Christian Schappeit - Unternehmensberatung für Digital Business Consulting und Datenintegration. Als erfahrener CRM-Integrationsexperte und CMS-Stratege bin ich spezialisiert auf den Einsatz führender CRM-Plattformen wie Hubspot und Salesforce Health Cloud, ergänzt durch leistungsfähige Integrationstools wie Mulesoft. Mein Schwerpunkt liegt auf der Konzeption, Implementierung und Optimierung von datengesteuerten CRM-Systemen, die speziell für Unternehmen im Gesundheitswesen und in der Forschung entwickelt wurden. Ich bringe fundiertes Fachwissen bei der Erstellung und Verfeinerung von CRM-Strategien, der Verwaltung der nahtlosen Integration von CPQ-Prozessen und der Entwicklung effektiver Plattformen für Kunden- und Patientenbeziehungen mit, die die Patientenversorgung und Kundenzufriedenheit verbessern sollen. #### Pages - [Home](https://www.protagx.com/en/) - [About](https://www.protagx.com/de/ueber-uns) - [Support](https://www.protagx.com/en/support) - [Contact](https://www.protagx.com/de/kontakt) #### Resources - CRM Experts - Smart Tagging - Services - [Blog](https://www.protagx.com/en/ddd) [Customer Support](https://www.protagx.com/en/support?hsLang=en) --- - [Terms of Service](https://www.protagx.com/en/terms-of-service) - [Privacy](https://www.protagx.com/en/privacy-policy) - [Imprint](https://www.protagx.com/en/imprint) follow protagx on social media [Follow us on LinkedIn](https://www.linkedin.com/showcase/protagx) [Follow us on Twitter](https://x.com/protagxcom) [Follow us on Facebook](https://www.facebook.com/protagx) [Follow us on Facebook](https://www.instagram.com/instaprotagx) [Follow us on Facebook](https://www.youtube.com/@protagx)